# What happens when my company's trial ends or its account is suspended? Read the account notice and ask the global administrator to open Billing on the web. Open in Kinmu: ## On the web 1. ### Read the account notice Open **Home**. The notice explains the restriction. Unavailable menu entries stay visible but disabled. 2. ### Open billing as the global administrator Open **Billing** on the web. Other users should contact the company's global administrator. The billing header shows the account state. 3. ### Follow the available action Use **Activate subscription** if offered for the trial, **Resolve payment** for a suspended subscription, or **Reactivate subscription** for a canceled one. Complete the steps in Stripe. Billing shows the resulting state when it updates. ## If you don’t see it - Billing is only available to the global administrator on the web, not in the mobile app. - A company without an available billing action needs support. ## Common questions ### What remains accessible? Home and My account remain in the menu. In My account, a confirmed restriction shows the notice and account deletion. Company administrators and global administrators also keep read-only clock-in records with export. Billing remains exclusive to the global administrator. ### Can employees keep clocking in? Service restrictions block clock-in. Employees see a notice directing them to their administrator. ## Result The billing status indicates whether the restriction has been lifted. Returning from Stripe alone does not confirm reactivation.