# My offline clock-in has not synced. What can I do?

In the Kinmu app, tap the pending notice under the timer to open Offline check-ins, then select Send now once you have a connection.

## On the app

1. ### Open your offline clock-ins

   With a connection, tap the notice under the timer, for example “1 check-in pending”.

   After you tap it:

   ![Pending record with its time in Offline check-ins](https://kinmu.app/help/en/k0015-01.webp)

   **Offline check-ins** opens with each clock-in, its time and the **Pending** label.

2. ### Send them now

   Tap **Send now**.

   After you tap it:

   ![Offline check-ins sent confirmation after Send now in the app](https://kinmu.app/help/en/k0015-02.webp)

   You see “Offline check-ins sent” and the notice disappears.

## If you don't see it

- If the notice says “1 check-in not recorded”, Kinmu couldn’t record that clock-in. Open it to see the reason and check it with your manager.
- If you see “The status changed from another device”, you clocked in or out on another device in the meantime. Check your records for the day.
- If you see “Not sent because a previous check-in couldn't be recorded”, solve the earlier clock-in first with your manager.
- If you see a location message such as “You are outside your work zone.”, your company’s location rules didn’t allow the clock-in. Your manager can record your working time.

## Common questions

### Can I remove a clock-in that wasn’t recorded?

Yes. Tap **Dismiss** on it once you have checked it with your manager. Ask them to add the time you worked if it is missing.

### Will I lose unsent clock-ins if I log out?

Unsent clock-ins are sent when you sign back in with the same account on this phone.

## Result

Your offline clock-ins appear in your records with the time you tapped.