I didn't get my sign-in code. What can I do?

1. Check the destination

   Read the destination and delivery channel shown above the code fields. Check spam for email, or the WhatsApp or SMS inbox indicated on screen. You know which inbox to check.

   Open in Kinmu ↗

2. Request another code

   Wait for the resend countdown to finish and select Request new code. A new code is requested for the same contact detail.

3. Enter the new code

   Enter the six digits from the new message. Once accepted, Kinmu continues to the next screen for your account.

If you don’t see it

• If you reach the attempt limit, wait for the time shown before trying again. Repeated requests do not remove the limit.
• To correct the contact detail, go back. Try your other registered email or phone, or ask your company to verify it. An SMS quota error may require using your registered email instead.

Common questions

Is this a password reset?

No. Kinmu has no passwords. The code is how you sign in.

What if my phone is not registered?

Use your registered email or ask your company to confirm your phone number. Do not create another account just to retry.

Result

The new code lets you continue when it is accepted. If it still does not arrive, your company needs to check the registered contact details.