How do I cancel my subscription or change my plan?
Cancel your subscription from Billing through Stripe.
On this page
On the web
Open billing
Open Billing Open in Kinmu on the web as the global administrator. Your subscription status appears.
Start cancellation
For an active subscription that will renew, select Cancel subscription. A dialog explains what cancellation means.
Continue to Stripe
Select Continue to Stripe and complete the cancellation in Stripe. Return to Billing to see the updated renewal status.
If you don’t see it
- Only the global administrator sees Billing.
- Free companies have no subscription to cancel.
- Billing is not available in the mobile app.
Common questions
Can I choose another plan?
There are no plan tiers to choose from. Pricing is per active user. Manage features in My company › Extensions.
When does access end?
The cancellation dialog says access lasts until the end of the paid period. If renewal is stopped but access remains, Resume subscription opens Stripe to resume it.
Result
The billing status shows whether your subscription will renew.
Can't find it? Write to us